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Monday, March 11 • 5:00pm - 6:00pm
Confessions of a Community Moderator

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Back by popular demand, we bring you Community Confessions. Double agent. First Responder. Cheerleader. They’re all fair descriptors of the now prevalent role of Community Manager. Whether you are one yourself or just morbidly curious about “the man behind the curtain,” you know there are incredible stories from those who have the rare opportunity to interact with both the brand and the customers. No matter how much they love their communities, moderators have their fair share of “I can’t believe this is happening” moments. All in real time. Returning for the second year, we’re here to confirm you are not alone. With moderators from Hard Rock, Betty Crocker and Jim Beam, we'll come together to share, commiserate and learn about the latest and greatest best practices in technology, fan management, governance and more from those representing a diverse array of brands. Come for the vent session; stay for the camaraderie and tips for staying sane.
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avatar for Chris Gokiert

Chris Gokiert

PresCritical MassWith Critical Mass for nearly a decade, Chris manages the operations of the company across our network of seven offices. His strategic leadership and dedication to client service have been instrumental in the launch of major multi-channel initiatives for Infiniti... Read More →
avatar for Lizz Kannenberg

Lizz Kannenberg

Dir Social MediaWalton IsaacsonLizz has been leading social media initiatives for clients ranging from CPG, spirits and automotive to award-winning musical acts since 2004. A content strategist by both training and experience, Lizz is a community engagement code-cracker and consumer... Read More →
avatar for Kim Matlock

Kim Matlock

Sr Dir Digital & Consumer Related MktgHard Rock Internationalwife, mom, girly geek, Starbucks chai lover, social media maven & gardener
avatar for Kristin Rupert

Kristin Rupert

Digital Content ProducerImaginationKristin is a Content Producer at Imagination. She manages clients’ online presence by developing and producing digital content throughout a myriad of online channels, and builds and grows their online communities. The fact that her role helps people... Read More →

Monday March 11, 2013 5:00pm - 6:00pm CDT
Sheraton Austin, Capitol EFGH

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