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Saturday, March 9 • 9:30am - 1:30pm
How to Handle Suicidal Users Without Freaking Out

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RSVP Required - If your website has user-generated content or social media, you've likely gotten comments from people in crisis. Not only is this scary, but it can drain resources, raise legal issues, and create a PR nightmare. Prepare for the inevitable by creating a crisis plan. Together, Ashley Womble & Chris Gandin Le have advised safety teams at all major social networks, from MySpace to Pinterest on how to respond to users in emotional and suicidal crisis.
This workshop will provide an overview of online safety and mental health issues- including depression, suicide, self-harm, eating disorders, and bullying - to teach you how to handle a crisis without breaking a sweat. We’ll outline best practices currently used by Google, Facebook and other major players and present case studies of crisis plans for small tech companies without their own safety teams.
You'll leave with:
• A customized crisis plan
• An understanding of your legal obligations
• Contacts for when you need to take action
Prerequisites:
Helpful if attendees are in customer service, user operations, or consumer safety teams at their companies. Anyone is welcome though, especially people with startups.
What to Bring:
Laptop.
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View official listing on sxsw.com

Speakers
avatar for Jennifer Battle

Jennifer Battle

Crisis Center DirectorMhmr Harris County
avatar for Christopher Gandin Le

Christopher Gandin Le

CEOEmotion TechnologySince graduating from Teachers College of Columbia University, Christopher Gandin Le has dedicated himself to harnessing the power of technology to save lives and educate people.
avatar for Earnest Mazique

Earnest Mazique

Technical Support AnalystEmotion Technology
avatar for Ashley Womble

Ashley Womble

Communications DirectorNational Suicide Prevention LifelineMs. Womble has more than eight years of experience working in the publishing industry and has developed an expertise in digital communications and social media. As the Online Communications Manager at the National Suicide... Read More →


Saturday March 9, 2013 9:30am - 1:30pm
AT&T Conference Center, Classroom 101 1900 University Ave

Attendees (0)