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Sunday, March 10 • 3:30pm - 6:00pm
The Community Manager: Enter the C-Suite

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RSVP Required - Community Manager (CM) is one of the most buzzworthy job titles in the online media industry. There are countless variations of the job, and little clarity on where it falls in the organizational hierarchy. CM’s are entry-level at most digital agencies. Those at startups and brands are often expected to design and run entire social media programs, be their customers’ top advocate, and educate other on how social media works and what it can do for the business...with little support or understanding of their role. With the growth of the social enterprise, as marketing budgets shift from traditional to social, is the role likely to evolve into Chief Community Officer? Chief Customer Advocate? Or will experienced CM’s transition into new roles? This interactive session makes the audience an integral part of answering, “where do the uber-skilled CM’s of today go tomorrow?” We present a brief overview of the role, then focus on creating a collaborative Community Manager Manifesto.
While there are no prerequisites, instructor suggests only experienced community managers, or those with community management in their background or purview attend. It is important that attendees have not only an understanding of the position but also a desire to see it continue to evolve. Come with an open mind and forward-thinking, innovative ideas you'd like to share.
What to Bring:
Laptop, tablet, are recommended for keeping notes and sharing documents. Photos and videos will be encouraged. Sketch pads and drawing utensils welcomed too.
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View official listing on sxsw.com

avatar for Nick Cicero

Nick Cicero

Lead Social StrategistSocialFreshNick is the Lead Social Strategist at Livefyre and has developed innovative social strategies for Grammy award winning artists, Fortune 500 companies, small businesses and more. He focuses on helping businesses create meaningful connections with their... Read More →
avatar for Natalie Rodic Marsan

Natalie Rodic Marsan

Dir of Community MgmtMRYNatalie is a veteran of community management, social strategy and content creation. She is currently spearsheading the Community Management discipline at MRY. She previously consulted as BrokenOpenMedia helping organizations utilize new media platforms, create... Read More →

Sunday March 10, 2013 3:30pm - 6:00pm CDT
AT&T Conference Center, Classroom 203

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