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Tuesday, March 12 • 12:30pm - 1:30pm
Follow the Patient for Meaningful Change

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The year is 2030 and we, the patients of the future, speak to you as parents, children, friends, professionals, and experts in our own care. We have unprecedented access, knowledge, and resources. We will tell you what it took to get here. Our care, as it is facilitated in our bodies, homes, neighborhoods, and villages, looks little like it was imagined in 2012. We come to you to speak frankly about our experience achieving patient-led care, how we got here, and what we need, so that you can help us design for our children's children.
This session, told from the voice of the future patient, comes substantiated by hundreds of hours of observations, interviews, and prototyping with care providers and patients at Kaiser Permanente and Mayo Clinic. From multi-organ transplants to well-baby visits, we will translate for participants how we get from an opaque system beyond its breaking point to one that is fluid, transparent, and centered on productive patient empowerment.
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avatar for Meredith Dezutter

Meredith Dezutter

Sr Service DesignerMayo Clinic Center for InnovationMeredith DeZutter is a Service Designer at the Mayo Clinic Center for Innovation. Her work focuses on co-creating new healthcare services, products, and experiences by introducing design thinking and system design methodologies across... Read More →
avatar for Dana Ragouzeos

Dana Ragouzeos

Lead Research DesignerKaiser PermanenteAs a child, Dana hid a tape recorder under the family couch to secretly capture their conversations. Now she puts her curiosity to good use, employing human-centered design and research to discover and address the implicit and explicit complexities... Read More →

Tuesday March 12, 2013 12:30pm - 1:30pm CDT
Sheraton Austin, Creekside

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